This place encourages their employees to make things up and push them as truth. It's been happening for years, probably decades. Last time it happened was some kid telling me T-Mobile has no coverage in the area "according to the map" while I've used T-Mobile for years and have the local map pretty much memorized and he still wouldn't admit he was lying. Meanwhile I can find random people in my area who have been convinced by that same idiot kid's lies to get ripped off on terrible service from other carriers. It's disgusting and this store should be shut down.
Pretty pissed off about a phone purchase. I don't like phones, and I finally cracked down to buy a decent one and take it serious, it was a prepaid "boost" and the entire thing was picked out for me. Finally, when they were setting it up, they said "boost doesn't work in Woodstock, and we can't refund your money ($50) you can contact Boost and maybe they can refund your money". I told them "Listen, I just came in here with $200. and now I'm walking out with $150 and nothing" the guy, although helpful, just said "the manager is going to say the same thing", I walked to my car like "how the f**k did that happen?????????"
Love Best Buy this store however is not the greatest. If you know what you are looking for then by all means go in pick it up and walk out. If you need help your phone is going to be your best source of help. On more than one occasion I have searched for help only to be brushed off like an annoyance.
I stopped at the Kingston, NY store to purchase an SD card for my Samsung indoor security camera. I needed assistance in choosing the right one and since Best Buy sold the same model, I thought it would be simple. I brought up the model on the Best Buy web page for the salesman to reference. First he said the didn't sell that model in the store and didn't know if it took an adapter with a micro chip or a standard SD card so he suggested that I be safe and buy the combo. Finally, after coaxing he sighed and looked it up. He acted like I was keeping him from something much more important. I just read an article why Best Buy is successful in the world of Amazon. It was due to the service and guidance they provided. I did not experience this today.
Best Buy in Kingston NY was a great experience. Evin had so much knowledge of the WiFi products. We purchased the Google Nest. Would definitely shop there again.
Best Buy is a US Electronics Store based in Kingston, New York. Best Buy is located at 1300 Ulster Ave, Kingston, NY 12401, USA.
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